Shipping Policy

Last updated: May 2026

Thank you for shopping with ZENTYA. We are committed to delivering your orders quickly, safely, and efficiently. Please read our Shipping Policy carefully for important information regarding shipping times, costs, and delivery procedures.

1. Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.

Orders are not processed or shipped on:

Weekends
Public holidays

During high-demand periods, promotions, or holidays, processing times may be slightly delayed.

2. Shipping Time

Estimated delivery times may vary depending on your location.

Estimated Shipping Times

United States: 7–15 business days
Europe: 7–14 business days
Canada & Australia: 10–20 business days
Middle East: 8–18 business days
International Orders: 10–25 business days

Please note that delivery times are estimates and may be affected by customs, carrier delays, weather conditions, or peak seasons.

3. Shipping Costs

Shipping costs are calculated at checkout based on:

Delivery location
Order weight
Shipping method selected

We may occasionally offer:

Free shipping promotions
Discounted international shipping

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number (if available).

Tracking information may take a few days to update after shipment.

5. Customs, Duties & Taxes

International orders may be subject to:

Customs fees
Import duties
Taxes imposed by your country

These charges are the responsibility of the customer and are not included in our product or shipping prices.

6. Incorrect Address Information

Please ensure your shipping address is correct before placing your order.

ZENTYA is not responsible for:

Delays caused by incorrect addresses
Lost packages due to customer address errors

If you notice a mistake in your address, please contact us immediately after placing your order.

7. Lost or Delayed Packages

If your package is delayed or appears lost in transit, please contact us and we will do our best to assist you.

Please understand that delays caused by shipping carriers, customs, or weather conditions are outside of our control.

8. Damaged Items

If your order arrives damaged or defective, please contact us within 48 hours of delivery with:

Your order number
Photos of the damaged item

We will review the issue and provide a suitable solution.

9. Contact Us

If you have any questions regarding shipping or your order, please contact us:

ZENTYA
Email: support@zentya.com
Phone: +000 000 000 000